But as many Android users were shocked to find out lately, the Fitbit Blaze is experiencing some synchronization and notification issues with a number of Android phones and, at first glance, it’s nearly impossible to find a workaround.
First and foremost, it’s worth mentioning from the very beginning that this is not happening on all Android devices, but only on certain models, such as the Samsung Galaxy S7, the Samsung Note5, and the Google Pixel phone. Not all these phones are expected to be hit by the same issues, although we’ve seen them more widespread on the Google Pixel.
So what exactly is happening with these devices? It’s all as simple as it could be: when you attempt to sync your brand-new Fitbit Blaze with an Android phone, the Fitbit companion app fails to detect the tracker and complete the pairing process. Some lucky fellows have actually managed to get past this particular step only to discover that the tracker then fails to sync with their smartphones.
And, what’s more, there were a few who even got their devices synced with the Blaze, but then found out that the Fitbit app was crashing when accessing notification settings – this is quite an important feature of the Fitbit Blaze, as it also supports notifications from third-party apps such as WhatsApp.
@vidhya0406 1/2 Hi! Google Pixel isn't fully tested but some features might work and we can't guarantee you'll never experience an issue.
— Fitbit Support (@FitbitSupport) January 3, 2017
It goes without saying that the typical workarounds, such as re-pairing, re-installing the app, re-setting the phone or Bluetooth settings didn’t work. Oddly enough, Fitbit is already aware of the problem, but the company said in mid-December that it was investigating.